Shipping & Returns
Last Updated: 25th May 2023
Thank you for shopping at Love Cats Club. We want to make sure your shopping experience is enjoyable and hassle-free. Below you'll find information about our shipping and returns policies, designed to ensure your satisfaction.
Shipping:
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Processing Time: Orders are typically processed within 2 business days after receiving payment. During peak seasons, processing times may be slightly longer.
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Shipping Methods: We offer a variety of global shipping options, primarily through the PostNL service. The delivery time will depend on your location. Please be aware that the delivery times provided are estimates and not guaranteed.
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Shipping Cost: Shipping costs are calculated based on the total weight, and destination. The exact shipping cost will be displayed during the checkout process.
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Tracking: Once your order is shipped, you'll receive a tracking number via email, allowing you to monitor the status of your shipment.
Returns & Refunds:
We strive to provide high-quality products, but we understand that there may be instances where you need to return an item. Here's our returns process:
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Eligibility: To be eligible for a return, your item must be unused, in the same condition you received it, and in the original packaging.
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Return Period: You have 14 days from the date of delivery to initiate a return.
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Return Process: To initiate a return, please contact our customer service at info@loveyarn.nl within the return period. Please provide your order number, the item(s) you wish to return, and the reason for the return.
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Return Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure your return reaches us.
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Refund: Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
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Non-Refundable Items: Some items are non-refundable, including personalized or custom-made products.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us within [X] days of receiving the product. We will provide instructions on how to return the item and arrange for a replacement or refund.
Contact Us:
If you have any questions about our Shipping & Returns Policy, please contact us at info@loveyarn.nl or visit our "Contact Us" page on the website.
By shopping with us, you agree to abide by our Shipping & Returns Policy. We reserve the right to make changes to this policy without prior notice.
Thank you for choosing Love Yarn. We appreciate your business!